Five Reasons Not To Stay At Avillion Admiral Cove

| 15 Aug 2010 | Posts | 14,106 views

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Avillion Admiral Cove - Please Don't.

In the first week of August 2010, I decided to take an ad-hoc getaway to a beach scene. Thinking that the first time to this place wasn’t bad and that there was an “August & September Promo”, we booked for a RM350++ “Premium Room” for one night’s stay at the Avillion Admiral Cove in Port Dickson, Seremban.

I have never had a hotel experience as repugnant and overrated as Avillion Admiral Cove.

Let me give you five very good reasons why anyone should not stay at the Avillion Admiral Cove, in ascending order of impact in my personal experience.

1. Poor and almost non-existent reception service

I believe the hotel was actually a serviced-apartment that complimented the yacht club, which means the design, infrastructure, location and facilities were not meant for holiday-makers. At the driveway where we dropped off the kids and luggage, the so-called lobby is about 20◊20 feet large with a little bar the staff uses as “reception”.

There is no signage, keydrop, carpet, or proper indication where reception is and where the different kinds of rooms are.

The path to the elevators require three turns along a 5-foot corridor, which cannot be accessed if you have had to park your car one level lower, since the ground level can only accommodate about 30 cars.

If I’m paying hundreds of ringgit a night to stay at this resort, I certainly do not feel I am at a resort, but more like an apartment building with guys hanging around not greeting me and happened to be pushing luggage around.

2. Poorly-maintained kids’ pool

After we checked in to our premium room and successfully figured out which one of the 5 video inputs to the LCD TV was for the cable channel, my boys headed to the shady pool by the clubhouse. It looks good until you start using it.

There were all kinds of foliage at your feet in the pool. The sea lion statues by the kids’ pool were not secured and could fall off and basically pin children under the water. One of my boys managed to let loose one of them and the water hose practically sprayed all the kids, leaving them crying.

Screws and sharp metal edges were all around the base of the sea lions, waiting to cut children’s feet when they walk over.

3. Rude staff, lack of supper options, and dangerous bar

After wondering if this was a hotel and kids terrified of sea lions for life, we dropped by the hotel bar for supper and a few drinks. Well, we got the drinks, but a lot more that we didn’t expect.

With a total staff strength of one, the bar had broken glass on the floor and no food other than salty peanuts. We couldn’t get any beer other than draft Tiger, which took repeated questions to get the attention of the bar crew. Of one lady, who looked like her cat died but the manager didn’t grant her¬†grievous¬†leave.

By the time we cleverly ensured that our next round of beers were secured, the lady staff had the cat balls to stare at her watch in front of us. Next thing we knew, she came over and told us, “Can you please finish up faster as we are closing the bar at 12?”

I think Avillion should really think about her cat.

4. Unresponsive breakfast staff

The next morning we had buffet breakfast at the clubhouse. Weather was pleasant, guests were gracious and comfortable, until we met the cook who minded the eggs.

We walked up to her, already quite satisfied with the breakfast quality, asking if there were any omelettes. The dark and blank stare that hit us was utterly shocking. It was as if we asked for a new object in the universe.

Even if it is something new or if she couldn’t respond adequately, a simple gesture would have sufficed as an answer. Wait, is she the same fella at the bar last night?

You call this customer service?!?

5. Dirty beds with mites causing weeks of itchy sores

The piece de resistance of this entire experience. The mites in our hotel beds which still has a lasting impact on my entire family until the writing of this post.

Both double beds and the day bed was infested with mites which we only realized soon after we checked out. This was when everyone felt supremely itchy on our backs and limbs. Soon, sores appeared. We kept itching and scratching. The effect becomes particularly more apparent after we bathe.

This is not the kind of impression that hotels want to leave on guests long after they are gone! What the hell is wrong with this establishment? Are they trying to get closed down? Did the cat say anything before it died?

Incidentally, my brother-in-law had the same kind of beds just two weeks before me at its sister establishment, the Avillion Port Dickson. Until today at the time of this blog post, he still has those sores all over his back and legs! This is what you get from “an award-winning beach resort”, ptui!

Please heed my warning and do not patronize at either the Avillion Admiral Cove or Avillion Port Dickson in Seremban, Malaysia. For me, it will be the last time I’ll ever spend my money there.

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4 Comments for this entry

  • PiggiYing

    Agree with you too. I was there recently in September 2010 for 2 nights but for the price, it is consider very basic and clean. My experience based on your comments:

    1. Reception – small area and staff not very competent but then again for our country’s standard, it is still acceptable. I’ve encountered worse.

    2. The pool – yes, I swam with the leaves all floating on top and can even see tissue paper floating in the water.. Ewww but I wanted to swim!! In fact, they were digging beside the pool with some soil falling into the pool. But the pool attendant was friendly and even asked us to give comments.

    3. The bar- Did not bother going to but annoyed I couldn’t get a piece of cake in a hotel for my birthday. Lol It’s a hotel!! Why no cake?

    4. Breakfast – very limited option and yes, the person who was frying the eggs was not helpful. I thought they would allow different options of fried eggs but we can only have the normal fried egg and no omelet.

    5. Bed – Fortunately for me, I had no problem with mites. I stayed in the deluxe room in the newer wing.

    My review is more general. But honestly, which other hotels in PD can be stayed in for this price?

  • lokety

    If I’m going to PD the next time, I’d probably try Thistle PD Resort. It’s the same price range and is a proper holiday resort.

  • Rathini

    An expected pleasant stay didn’t turn out quite ad much…firstly poor reception service ..rude staff…..tv that needed at least 20 minutes to figure how to get the channels..faulty remote..lights that didnt turn on…horrible breakfasts with limited variety..pools that had stones underneath ..keeps me wondering despite all the repeated similar complains by many not much improvent have taken place…very dissapointing experience after paying hundreds for a studio room..

  • lokety

    I remember the TV… it was terrible to use. The breakfast place is large but poorly arranged. We have abandoned this resort forever.

    I’d recommend Thistle to anyone who has gone thru Admiral Cove. It’s my current #1 choice in PD, though its beach lacking a bit.

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