There has been a phenomenal growth in the number of Asian-style mid-end coffee houses sprouting all over Malaysia. If you have been trying all the various brands, there is a particular one that I personally tried that you should not miss! That is if you want to be utterly disappointed with the food quality and even worse the poorest customer service I’ve ever encountered in that area.

The one I want to highlight here is Kimtal B, located in Puchong IOI Boulevard (GPS coordinates 3°02’47.8″ N, 101°37’20.79″ E). IOI Boulevard is opposite IOI Mall in Puchong. This coffee house is located at one of the outer corners of the shopping and office block.

When I was ordering food for my family, rice for by boys and noodles for adults, I saw that there were two tables who had their orders taken at the same time. 15 minutes later, the only dish that arrived was a weird looking toast with half-boiled eggs in the middle. Meanwhile, the other tables already had half of their orders arriving, mostly noodle dishes. At that time I got the attention of the manager and asked him to check on the rice order. Minutes later, all the dishes for adults arrived, but the kitchen still cannot produce the chicken rice order.

I approached the kitchen window where the dishes were placed out and questioned the waitress what was holding up my order. As usual, the waitress and manager both said they were preparing my order and even gave the excuse that they placed the order wrongly. I said, “That’s not my problem. Anyway, how long should it take to prepare chicken rice? The noodle dishes can be done faster than chicken rice? Does that make sense?“.

When all my orders finally arrived, we found the curry noodles tasteless and with no significant meat ingredients. The focal dish of so-called chicken rice had chicken meat that my mother commonly refers to as “table cloth” meat and the rice had the weirdest taste that my boys described as “sour”. In my disbelief and total detest at this eatery, I gave the manager a few words of criticism and gave him money I told him both he and I know could have been spent much better in most other places in the vicinity.

Kimtal B, remember this name when you are looking for a new place to eat in Puchong. Warn your friends and family of the disgraceful customer service of Kimtal B. Do not go there for any reason, food, drinks or entertainment. It will be my first and last time I’ll ever dine at Kimtal B, and hope you will heed my advice.

My rating: 1 star for its interior design and ambiance (it was a very comfortable morning after a brief cold shower).

Technorati Tags: opinion, kimtal b, coffee house, coffee shop, restaurant, review, poor customer service, bad food, puchong, ioi boulevard, chicken rice